# How do I ask a customer for their location in SyBox?

In SyBox, this is done in Inbox > Sending messages. 1) In a WhatsApp conversation, click the paperclip and choose "Ask for location". 2) Write your request, or leave it empty to send "Please share your location.". 3) Click Send. The customer gets a button that opens their map; the location they send back shows on a map in the conversation, as usual.

## How to ask a customer for their location

1. In a WhatsApp conversation, click the paperclip and choose "Ask for location".
   ![The paperclip menu: "Ask for location"](https://www.smartsybox.com/res/sybox/help/ask-a-customer-for-their-location-1.webp?v=aaeacc68)
2. Write your request, or leave it empty to send "Please share your location.".
3. Click Send. The customer gets a button that opens their map; the location they send back shows on a map in the conversation, as usual.

Both work inside the 24-hour window, like any message, and cost nothing.

## Questions

**Q: What happens when a customer sends me a location?**

It shows on a map in the conversation. You can click "Save location" to store it on the contact; the next time you send a location to this customer, the map opens there.

**Q: Why is there no paperclip?**

You may not have permission to send media. SMS conversations are text only, and email uses its own "Attach files" button.

Source: https://www.smartsybox.com/help/ask-a-customer-for-their-location