# How do I delete a label in SyBox?

In SyBox, this is done in Settings > Team and customers > Labels. 1) Click the bin (Delete) on the label. 2) Confirm "Delete this label?". 3) The label is removed from every customer and conversation that had it.

## How to delete a label

1. Click the bin (Delete) on the label.
   ![To delete a label: "Delete" marked on the screen in SyBox](https://www.smartsybox.com/res/sybox/help/delete-a-label-1.webp?v=a26c8b38)
2. Confirm "Delete this label?".
3. The label is removed from every customer and conversation that had it.

## Questions

**Q: Who can put labels on conversations?**

Users with the "Assign labels to contact" permission. To see labels on conversations and filter by them, a user needs "View labels".

**Q: An agent can't see any labels.**

Make sure they have the "View labels" permission in Settings > Users.

**Q: The list says "No labels yet".**

No labels have been created yet. Click "New label" to add one.

Source: https://www.smartsybox.com/help/delete-a-label