# How do I duplicate an automation in SyBox?

In SyBox, this is done in Settings > AI and automation > Automations. 1) Click "Duplicate" (the copy icon) on the automation's row. 2) Type the "Name of the copy" and confirm. 3) The copy is saved as a new automation, set to Off, so it does nothing until you switch it on. Edit it, then switch it on.

## How to duplicate an automation

1. Click "Duplicate" (the copy icon) on the automation's row.
   ![Settings, Automations: "Duplicate" (the copy icon) on an automation's row](https://www.smartsybox.com/res/sybox/help/duplicate-an-automation-1.webp?v=601b8764)
2. Type the "Name of the copy" and confirm.
   ![The Duplicate window: "Name of the copy"](https://www.smartsybox.com/res/sybox/help/duplicate-an-automation-2.webp?v=c2b44283)
3. The copy is saved as a new automation, set to Off, so it does nothing until you switch it on. Edit it, then switch it on.

## Questions

**Q: My automation never runs.**

Check that:
- "Automations are running" at the top is on
- the automation's State is "On", not "Test" or "Off"
- an automation higher in the list doesn't have "Stop after this one matches" ticked and catch the message first
- "Rate limit" isn't blocking it.
Then open "Run log" to see what happened.

**Q: How do I make the AI answer only on one WhatsApp number?**

Create an automation with a "Channel" condition set to "Only" with that number ticked, and the action "Reply with AI" with your agent.

**Q: How do I reply automatically outside working hours?**

Add a "Business hours" condition set to "is NOT", choose your country, hours and days, and add a "Send a message" action. To avoid repeating the message, tick "Rate limit".

**Q: How do I test an automation safely?**

Set its State to "Test". It records in the Run log what it would have done, without changing anything or sending anything.

**Q: Does the order of automations matter?**

Yes. They are checked from top to bottom, and an automation with "Stop after this one matches" stops the ones below it. Drag rows to reorder them.

**Q: Can I distribute new leads between my team?**

Yes. Use the "Assign in rotation" action and tick the users who should take turns.

Source: https://www.smartsybox.com/help/duplicate-an-automation