# How do I improve a message with AI in SyBox ("Write with AI")?

In SyBox, this is done in Inbox > Sending messages. 1) Type your message in the box. 2) Click the ✨ button ("Write with AI") beside the box and choose: "Fix spelling and grammar", "Make it formal", "Make it friendly", "Make it shorter", or "Write a full reply from my notes". 3) The AI's version replaces your text in the box. Read it, change it if you want, and send. Ctrl+Z (⌘+Z) brings your own text back.

## How to improve a message with AI ("Write with AI")

1. Type your message in the box.
2. Click the ✨ button ("Write with AI") beside the box and choose: "Fix spelling and grammar", "Make it formal", "Make it friendly", "Make it shorter", or "Write a full reply from my notes".
   ![The ✨ Write with AI choices](https://www.smartsybox.com/res/sybox/help/improve-a-message-with-ai-write-with-ai-2.webp?v=82a0762b)
3. The AI's version replaces your text in the box. Read it, change it if you want, and send. Ctrl+Z (⌘+Z) brings your own text back.

The AI keeps the message's language, names, numbers and links. With an empty box: "Write your message first, then AI can improve it." Your admin chooses which model writes in Settings > AI and automation > Translation, "Write with AI using".

## Questions

**Q: What happens when a customer sends me a location?**

It shows on a map in the conversation. You can click "Save location" to store it on the contact; the next time you send a location to this customer, the map opens there.

**Q: Why is there no paperclip?**

You may not have permission to send media. SMS conversations are text only, and email uses its own "Attach files" button.

Source: https://www.smartsybox.com/help/improve-a-message-with-ai-write-with-ai