# How do I let customers see that you read and are typing in SyBox?

In SyBox, this is done in Settings > Workspace > Features. 1) Go to Settings > Workspace > Features. 2) Switch on "Show the customer 'typing…'". It is on by default.

## How to let customers see that you read and are typing

1. Go to Settings > Workspace > Features.
2. Switch on "Show the customer 'typing…'". It is on by default.
   ![Settings, Features: the customer sees "typing…" when an agent writes](https://www.smartsybox.com/res/sybox/help/let-customers-see-that-you-read-and-are-typing-2.webp?v=1b77ad01)

On WhatsApp, Messenger and Instagram, when someone on your team starts writing a reply, the customer sees their last message read (blue ticks, or "Seen") and "typing…", once for each message they send. Nothing is shown while you write an internal note or text that starts with "@" (a mention), or after the 24-hour window has closed. AI agents never show "typing…" on WhatsApp; their customer's message turns read only when the AI's reply has really gone out. On Messenger and Instagram the customer sees "typing…" while the AI writes.

## Questions

**Q: I turned a feature off but someone still sees it.**

Ask them to reload SyBox. The setting itself is saved straight away.

**Q: Why is translation or transcription off by default?**

They use AI on your messages, so each workspace chooses to turn them on.

Source: https://www.smartsybox.com/help/let-customers-see-that-you-read-and-are-typing