# How do I make a limited-time offer template in SyBox?

In SyBox, this is done in Settings > Messaging > Templates. 1) Click "Create template" and in "Kind", choose "Limited-time offer". The category becomes Marketing. 2) Type the "Offer banner (16 letters)", and tick "Count down to the offer's end" to show a countdown. 3) The header can be an image or a video. Write the body. An offer has no footer. 4) Buttons: one Copy code and one Visit website at most. 5) Click Save.

## How to make a limited-time offer template

1. Click "Create template" and in "Kind", choose "Limited-time offer". The category becomes Marketing.
2. Type the "Offer banner (16 letters)", and tick "Count down to the offer's end" to show a countdown.
   ![A limited-time offer: the offer banner and the countdown](https://www.smartsybox.com/res/sybox/help/make-a-limited-time-offer-template-2.webp?v=de2c3816)
3. The header can be an image or a video. Write the body. An offer has no footer.
4. Buttons: one Copy code and one Visit website at most.
5. Click Save.

When you send it from a conversation or a broadcast, you fill in the "Coupon code" and "Offer ends" (a date and time in the future).

## Questions

**Q: Why was my marketing template not sent to a customer?**

The customer pressed "Stop promotions" in WhatsApp. SyBox records it, the contact panel shows "Stopped promotions in WhatsApp", and marketing templates are no longer sent to them: "This customer pressed 'Stop promotions' in WhatsApp, so marketing templates are not sent to them." Utility and verification code templates still go. In a broadcast these customers are counted as "Skipped (stopped promotions)".

**Q: Why can't I see my template in a conversation?**

It must be APPROVED and "Sendable from chat" must be on. Click Sync to get the latest status.

**Q: Why is there no Edit button on my template?**

WhatsApp only allows editing templates that are Approved, Rejected or Paused. A template that is under review cannot be edited.

Source: https://www.smartsybox.com/help/make-a-limited-time-offer-template