# How do I make a verification code (OTP) template in SyBox?

In SyBox, this is done in Settings > Messaging > Templates. 1) Click "Create template" and choose the number, name and language. 2) In "Kind", choose "Verification code (OTP)". The category becomes Authentication. 3) WhatsApp writes the message itself: "123456 is your verification code." The code is added when it is sent. Tick "Add 'For your security, do not share this code.'" if you want that line. 4) Optional: "Code expires after (minutes, 1-90)" and the "Copy button…

## How to make a verification code (OTP) template

1. Click "Create template" and choose the number, name and language.
2. In "Kind", choose "Verification code (OTP)". The category becomes Authentication.
   ![A new template of the kind "Verification code (OTP)": WhatsApp writes the message](https://www.smartsybox.com/res/sybox/help/make-a-verification-code-otp-template-2.webp?v=62e1784e)
3. WhatsApp writes the message itself: "123456 is your verification code." The code is added when it is sent. Tick "Add 'For your security, do not share this code.'" if you want that line.
4. Optional: "Code expires after (minutes, 1-90)" and the "Copy button text".
5. Click Save.

## Questions

**Q: Why was my marketing template not sent to a customer?**

The customer pressed "Stop promotions" in WhatsApp. SyBox records it, the contact panel shows "Stopped promotions in WhatsApp", and marketing templates are no longer sent to them: "This customer pressed 'Stop promotions' in WhatsApp, so marketing templates are not sent to them." Utility and verification code templates still go. In a broadcast these customers are counted as "Skipped (stopped promotions)".

**Q: Why can't I see my template in a conversation?**

It must be APPROVED and "Sendable from chat" must be on. Click Sync to get the latest status.

**Q: Why is there no Edit button on my template?**

WhatsApp only allows editing templates that are Approved, Rejected or Paused. A template that is under review cannot be edited.

Source: https://www.smartsybox.com/help/make-a-verification-code-otp-template