# How do I open a chat from a phone number in a message in SyBox?

In SyBox, this is done in Inbox > Working with a message. A phone number inside a message is a link. Click it to open that number's conversation, or to start one. It stays a link after you reload the page. A number written without its country code is read in your workspace's country, or in the conversation's country when the workspace has none.

## How to open a chat from a phone number in a message

- A phone number inside a message is a link. Click it to open that number's conversation, or to start one. It stays a link after you reload the page. A number written without its country code is read in your workspace's country, or in the conversation's country when the workspace has none.

## Questions

**Q: Why can't I reply to (quote) a Messenger or Instagram message?**

Quoted replies are available on WhatsApp and Telegram only. On other channels, just type your answer.

**Q: I see "The contact deleted this message". What does it mean?**

The customer deleted that message on their side.

Source: https://www.smartsybox.com/help/open-a-chat-from-a-phone-number-in-a-message