# How do I open a conversation's menu in SyBox?

In SyBox, this is done in Inbox > The conversation list. On a computer, right-click the row, or click the small arrow that appears on the row when you hover over it ("Conversation options"). On a phone, tap the small arrow on the row. Inside an open conversation, use the three-dot menu in the header ("More").

## How to open a conversation's menu

- On a computer, right-click the row, or click the small arrow that appears on the row when you hover over it ("Conversation options").
   ![The arrow that appears on a conversation in the list when you point at it](https://www.smartsybox.com/res/sybox/help/open-a-conversation-s-menu-1.webp?v=04ae603f)
- On a phone, tap the small arrow on the row.
- Inside an open conversation, use the three-dot menu in the header ("More").

## Questions

**Q: How do I mark a conversation as unread?**

There is no "Mark as unread" option. A conversation is marked as read when you open it or mark it as finished.

**Q: Is there an "Unread" filter?**

No. Unread conversations show a number on their row. Use "Awaiting reply" to find conversations where the customer wrote last.

**Q: What is the difference between Star and Favorites?**

A star on a customer conversation is shared, so the whole team sees it. Favorites (the heart) and Pin are personal: only you see them.

**Q: If I delete a conversation, is it only deleted for me?**

No. Delete conversation removes it for the whole team on every device, so use it with care. To just tidy your view, use Archive or Temporary archive.

**Q: A notification arrived, but I can't find the new conversation in my list.**

Your list is probably on a filter, such as Star or Favorites. Click "All" and the conversation will be there.

Source: https://www.smartsybox.com/help/open-a-conversation-s-menu