# How do I reply to comments automatically in SyBox?

In SyBox, this is done in Settings > Messaging > Channels (Facebook & Instagram). 1) Go to Settings > AI and automation > Automations and create an automation (see "How to create an automation"). 2) Add the "Channel" condition, choose "Only", and tick your Page's comments: each Page is listed twice, the Page itself (its Messenger messages) and "(Page name) · Facebook Comments" (or "· Instagram Comments"). Tick only the comments, or both. 3) Add the action: "Send a message" (a fixed reply, or one…

## How to reply to comments automatically

1. Go to Settings > AI and automation > Automations and create an automation (see "How to create an automation").
2. Add the "Channel" condition, choose "Only", and tick your Page's comments: each Page is listed twice, the Page itself (its Messenger messages) and "(Page name) · Facebook Comments" (or "· Instagram Comments"). Tick only the comments, or both.
3. Add the action: "Send a message" (a fixed reply, or one of your quick replies) or "Reply with AI" (one of your AI agents answers).
4. Save and switch the automation on.

The reply is published as a public reply under the customer's comment, like a reply you type yourself. To keep a rule away from comments (for example a welcome message meant for Messenger), use "Except" and tick the comments.

## Questions

**Q: My Page sends messages but does not receive them. What do I do?**

Click Check status. If the subscription line shows a problem, click "Connect with Facebook" again and tick that same Page. Connecting it again repairs the connection.

**Q: I removed my last Page and SyBox asks "Fully disconnect from Facebook?"**

Your Facebook account still has other Pages connected, possibly in another workspace. "Disconnect everything" removes access to all of them. Cancel keeps them.

Source: https://www.smartsybox.com/help/reply-to-comments-automatically