# How do I see and answer comments on your Page and Instagram posts in SyBox?

In SyBox, this is done in Settings > Messaging > Channels (Facebook & Instagram). Comments people write on your Facebook Page's posts and your Instagram posts arrive in the inbox, on two channels of their own: "Facebook Comments" and "Instagram Comments". There is nothing to switch on: a connected Page brings them. Each person who comments has one conversation, whatever post they comment on. Each comment shows "On post:" with the post's first words, and a "View post" link. A reply to another…

## How to see and answer comments on your Page and Instagram posts

- Comments people write on your Facebook Page's posts and your Instagram posts arrive in the inbox, on two channels of their own: "Facebook Comments" and "Instagram Comments". There is nothing to switch on: a connected Page brings them.
   ![A comment from the Page's post in the inbox: "On post:" with the post's first words, and "View post"](https://www.smartsybox.com/res/sybox/help/see-and-answer-comments-on-your-page-and-instagram-posts-1.webp?v=574e0357)
- Each person who comments has one conversation, whatever post they comment on. Each comment shows "On post:" with the post's first words, and a "View post" link.
- A reply to another comment quotes it. An edited comment shows "edited"; a deleted one stays, marked "This comment was deleted."
- What you type is published as a public reply under the comment on the Page ("Your reply is published under the comment on the page."). Comments have no 24-hour window.
- To answer privately, open the comment's menu and choose "Reply privately". Meta allows one private reply per comment; the talk then continues in Messenger or Instagram messages, and a note says so: "A private reply was sent — the conversation continues on Messenger" (or Instagram).
- Replies your Page writes from Meta Business Suite or the phone appear too. Assigning, automations, AI agents, CRM, notifications and Analytics work with comments as with any channel.

## Questions

**Q: My Page sends messages but does not receive them. What do I do?**

Click Check status. If the subscription line shows a problem, click "Connect with Facebook" again and tick that same Page. Connecting it again repairs the connection.

**Q: I removed my last Page and SyBox asks "Fully disconnect from Facebook?"**

Your Facebook account still has other Pages connected, possibly in another workspace. "Disconnect everything" removes access to all of them. Cancel keeps them.

Source: https://www.smartsybox.com/help/see-and-answer-comments-on-your-page-and-instagram-posts