# How do I see how a template is doing in SyBox?

In SyBox, this is done in Settings > Messaging > Templates. Each template card shows its "Last 30 days": "Sent", "Delivered", "Read" and "Clicked", and how many times each button was clicked. Large numbers are shortened (for example 1.2K). Hover to see the full number.

## How to see how a template is doing

- Each template card shows its "Last 30 days": "Sent", "Delivered", "Read" and "Clicked", and how many times each button was clicked. Large numbers are shortened (for example 1.2K). Hover to see the full number.

If you see "Template statistics are off for this WhatsApp account.", click "Turn on". Meta then turns on link tracking and anonymous data collection from your chats, and this cannot be turned off again.

## Questions

**Q: Why was my marketing template not sent to a customer?**

The customer pressed "Stop promotions" in WhatsApp. SyBox records it, the contact panel shows "Stopped promotions in WhatsApp", and marketing templates are no longer sent to them: "This customer pressed 'Stop promotions' in WhatsApp, so marketing templates are not sent to them." Utility and verification code templates still go. In a broadcast these customers are counted as "Skipped (stopped promotions)".

**Q: Why can't I see my template in a conversation?**

It must be APPROVED and "Sendable from chat" must be on. Click Sync to get the latest status.

**Q: Why is there no Edit button on my template?**

WhatsApp only allows editing templates that are Approved, Rejected or Paused. A template that is under review cannot be edited.

Source: https://www.smartsybox.com/help/see-how-a-template-is-doing