# How do I send a file with a quick reply in SyBox?

In SyBox, this is done in Settings > Team and customers > Quick replies. 1) In the quick reply's form, under "File sent with the reply", click "Attach a file" and pick the file (a price list, a brochure, a photo). "Remove" takes it off. 2) Click "Save". 3) In a conversation, pick the reply with "/" as usual. The file opens ready to send, with the reply's words as its caption. Change the caption if you want, then send.

## How to send a file with a quick reply

1. In the quick reply's form, under "File sent with the reply", click "Attach a file" and pick the file (a price list, a brochure, a photo). "Remove" takes it off.
   ![A quick reply: "File sent with the reply"](https://www.smartsybox.com/res/sybox/help/send-a-file-with-a-quick-reply-1.webp?v=39b32851)
2. Click "Save".
3. In a conversation, pick the reply with "/" as usual. The file opens ready to send, with the reply's words as its caption. Change the caption if you want, then send.

A quick reply can also be a file with no text. An automation that sends this quick reply sends its file too.

## Questions

**Q: How do I use a quick reply in a conversation?**

In the message box, type "/" and the shortcut, or just "/" to see the list, then pick the reply.

**Q: An agent types "/" but sees no quick replies.**

They need the "View quick replies" permission. Also check the "Quick replies" access scope in their user settings. It may limit them to some replies or to none.

**Q: Can some quick replies be used by only some users?**

Yes. In Settings > Users, edit the user and set the "Quick replies" access scope to "Only" or "Except", then tick the replies.

**Q: How do I send a customer a message automatically a day later?**

Make a quick reply with Follow-up set to "Auto-send", "Hours after sending" set to 24, and the message to send. When an agent sends this quick reply, the follow-up is sent 24 hours later.

Source: https://www.smartsybox.com/help/send-a-file-with-a-quick-reply