# How do I send marketing templates through Meta's Marketing Messages API in SyBox?

In SyBox, this is done in Settings > Workspace > Features. 1) Go to Settings > Workspace > Features. 2) Switch on "Send marketing templates through Meta's Marketing Messages API (optimised delivery)". It is off by default.

## How to send marketing templates through Meta's Marketing Messages API

1. Go to Settings > Workspace > Features.
2. Switch on "Send marketing templates through Meta's Marketing Messages API (optimised delivery)". It is off by default.
   ![Settings, Features: marketing templates through Meta's Marketing Messages API](https://www.smartsybox.com/res/sybox/help/send-marketing-templates-through-meta-s-marketing-messages-api-2.webp?v=fe7aa1aa)

Marketing templates then go through Meta's Marketing Messages API, which Meta says delivers them better. If Meta refuses it for your account, the template is sent the normal way.

## Questions

**Q: I turned a feature off but someone still sees it.**

Ask them to reload SyBox. The setting itself is saved straight away.

**Q: Why is translation or transcription off by default?**

They use AI on your messages, so each workspace chooses to turn them on.

Source: https://www.smartsybox.com/help/send-marketing-templates-through-meta-s-marketing-messages-api