# How do I send products from your catalog in SyBox?

In SyBox, this is done in Inbox > Sending messages. 1) In a WhatsApp conversation, click the paperclip and choose "Send products". 2) Search and tick the products (from one catalog, up to 30). Add a "Message (optional)" if you want; with several products, type a "Title (several products)". 3) Click "Send". One product goes as WhatsApp's product card; several go as a product list the customer can browse and order from.

## How to send products from your catalog

1. In a WhatsApp conversation, click the paperclip and choose "Send products".
   ![The paperclip menu: "Send products"](https://www.smartsybox.com/res/sybox/help/send-products-from-your-catalog-1.webp?v=b797a3f4)
2. Search and tick the products (from one catalog, up to 30). Add a "Message (optional)" if you want; with several products, type a "Title (several products)".
3. Click "Send". One product goes as WhatsApp's product card; several go as a product list the customer can browse and order from.

Only products SyBox already knows are listed: ones customers ordered or asked about, or ones added on the Products screen ("Add product" with the "Catalog ID (from Meta Commerce Manager)", the "Content ID / SKU (as in the catalog)" and the "Name"). Products can be sent only inside the 24-hour window.

## Questions

**Q: What happens when a customer sends me a location?**

It shows on a map in the conversation. You can click "Save location" to store it on the contact; the next time you send a location to this customer, the map opens there.

**Q: Why is there no paperclip?**

You may not have permission to send media. SMS conversations are text only, and email uses its own "Attach files" button.

Source: https://www.smartsybox.com/help/send-products-from-your-catalog