# How do I snooze a conversation in SyBox?

In SyBox, this is done in Inbox > The conversation list. 1) Open the conversation's menu and choose "Snooze". 2) Choose for how long: "For an hour", "For 3 hours", "Until tomorrow morning" (9:00), "Until next week" (Monday 9:00), or "Pick a date and time". 3) "Snoozed until (date). It comes back sooner if a new message arrives.".

## How to snooze a conversation

1. Open the conversation's menu and choose "Snooze".
2. Choose for how long: "For an hour", "For 3 hours", "Until tomorrow morning" (9:00), "Until next week" (Monday 9:00), or "Pick a date and time".
   ![Snooze: for an hour, 3 hours, until tomorrow morning, until next week, or a date and time](https://www.smartsybox.com/res/sybox/help/snooze-a-conversation-2.webp?v=1526f801)
3. "Snoozed until (date). It comes back sooner if a new message arrives."

The conversation leaves the list until then. When the time comes, or the customer writes, it comes back to the top with a note "⏰ Snooze ended". A snooze is for the whole team, like the archive, and needs the "Archive conversation" or "Temp-archive conversation" permission.

To see your snoozed conversations, open "More filters" and choose "Snoozed". To wake one early, open its menu there and choose "End snooze".

## Questions

**Q: How do I mark a conversation as unread?**

There is no "Mark as unread" option. A conversation is marked as read when you open it or mark it as finished.

**Q: Is there an "Unread" filter?**

No. Unread conversations show a number on their row. Use "Awaiting reply" to find conversations where the customer wrote last.

**Q: What is the difference between Star and Favorites?**

A star on a customer conversation is shared, so the whole team sees it. Favorites (the heart) and Pin are personal: only you see them.

**Q: If I delete a conversation, is it only deleted for me?**

No. Delete conversation removes it for the whole team on every device, so use it with care. To just tidy your view, use Archive or Temporary archive.

**Q: A notification arrived, but I can't find the new conversation in my list.**

Your list is probably on a filter, such as Star or Favorites. Click "All" and the conversation will be there.

Source: https://www.smartsybox.com/help/snooze-a-conversation