# How do I use the advanced filter and save filters in SyBox?

In SyBox, this is done in Inbox > The conversation list. 1) Open "More filters" and choose "Advanced filter…". 2) Tick what you want: "Status" ("Unread", "Awaiting reply", "Starred", "Favorites", "My conversations", "One message only", "From ads"), "Assigned to" ("Me", "Nobody" or a colleague), "Channels", "Labels", "Departments", "Contact fields", and "Last message between" two dates. 3) Click "Apply". The list shows only the conversations that match every group you…

## How to use the advanced filter and save filters

1. Open "More filters" and choose "Advanced filter…".
2. Tick what you want: "Status" ("Unread", "Awaiting reply", "Starred", "Favorites", "My conversations", "One message only", "From ads"), "Assigned to" ("Me", "Nobody" or a colleague), "Channels", "Labels", "Departments", "Contact fields", and "Last message between" two dates.
   ![The advanced filter: status, assigned to, channels, labels, departments, contact fields, dates, and "Save as"](https://www.smartsybox.com/res/sybox/help/use-the-advanced-filter-and-save-filters-2.webp?v=681aa3e9)
3. Click "Apply". The list shows only the conversations that match every group you used; inside a group, any ticked choice matches.
4. To keep it, type a name in "Save as" and click "Save". It is saved and applied.

Your saved filters are listed in "More filters", under "Advanced filter…": one tap applies one, a second tap turns it off. In the advanced filter, "Saved filters" loads one by its name, and ✕ deletes it. Saved filters are your own (up to 30); colleagues have theirs. "Clear all" empties the choices. If nothing is ticked: "Pick at least one thing to filter by."

## Questions

**Q: How do I mark a conversation as unread?**

There is no "Mark as unread" option. A conversation is marked as read when you open it or mark it as finished.

**Q: Is there an "Unread" filter?**

No. Unread conversations show a number on their row. Use "Awaiting reply" to find conversations where the customer wrote last.

**Q: What is the difference between Star and Favorites?**

A star on a customer conversation is shared, so the whole team sees it. Favorites (the heart) and Pin are personal: only you see them.

**Q: If I delete a conversation, is it only deleted for me?**

No. Delete conversation removes it for the whole team on every device, so use it with care. To just tidy your view, use Archive or Temporary archive.

**Q: A notification arrived, but I can't find the new conversation in my list.**

Your list is probably on a filter, such as Star or Favorites. Click "All" and the conversation will be there.

Source: https://www.smartsybox.com/help/use-the-advanced-filter-and-save-filters