# How do I write an internal note in SyBox (only your team sees it)?

In SyBox, this is done in Inbox > Quick replies, internal notes and mentions. 1) Click the channel button next to the paperclip and choose "Internal note". 2) The box changes colour and says "Internal message — will not be sent to the contact". 3) Type and send.

## How to write an internal note (only your team sees it)

1. Click the channel button next to the paperclip and choose "Internal note".
   ![The switch between the customer's channel and an internal note, beside the message box](https://www.smartsybox.com/res/sybox/help/write-an-internal-note-only-your-team-sees-it-1.webp?v=1b5f9309)
2. The box changes colour and says "Internal message — will not be sent to the contact".
3. Type and send.

Shortcut: type "@@@" in the box to switch to note mode, and type it again to switch back. To answer one particular message with a note, open its menu and choose "Internal reply".

Source: https://www.smartsybox.com/help/write-an-internal-note-only-your-team-sees-it