SHARED TEAM INBOX
One inbox for every WhatsApp Business conversation
SyBox brings every customer chat — across all your WhatsApp numbers, plus SMS and email — into a single screen your whole team works from together. Built on the official WhatsApp Business Platform.
Currently in private beta · official WhatsApp Business API · multi-language
Everything in one place
Built for teams that live in WhatsApp
From a single number to dozens across branches — SyBox keeps every conversation organized, shared and under control.
All your numbers, one screen
Every conversation from every WhatsApp number in a single inbox — and every reply goes out from the exact number the customer messaged.
Your whole team, together
Assign chats, see instantly when a colleague is already in the same conversation, and hand over shifts without anyone repeating a reply.
Reach customers anywhere
If a WhatsApp message can't be delivered, follow up by SMS in your company name — or by email — without leaving the conversation.
Your business data in the chat
Pull a customer's invoices or account statement from your own systems right inside the conversation — no switching screens.
organized by team
Split numbers across departments or branches, and set exactly which conversations each agent can see. Everyone stays in their lane.
Find anything in seconds
Color-coded labels and smart search across every conversation and message get you to the right customer instantly.
Share a chat, safely
Send a temporary, permission-limited link to a single conversation to someone outside your company. They reply as your company number and never see the customer's real number.
Stay compliant
SyBox tracks the 24-hour service window and switches to approved message templates when it closes — keeping your number in good standing.
See how your team performs
A clear dashboard of messages, conversations and new contacts — broken down by channel, so you know exactly what's happening.
Plus internal notes, per-message notes, quick replies, reminders, reactions, voice notes and media, contact profiles, Google Contacts sync, browser notifications, per-user roles and permissions, a developer API, and work-from-your-phone sync between the app and WhatsApp — all in one place.
Available in 8 languages:English · Arabic · French · Portuguese · Turkish · Russian · German · Spanish
How it works
Live in minutes, on the official API
SyBox connects to your WhatsApp Business account through Meta's official Embedded Signup — no number migration and no downtime.
1
Connect your number
Link your WhatsApp Business account in a few clicks with Meta's Embedded Signup. Your number keeps working exactly as before.
2
Bring your team in
Add your agents, split numbers by department or branch, and choose who sees what. Set it up the way your business already runs.
3
Reply from one place
Your team handles every conversation together — from the web app or from WhatsApp on their phones, always in sync.
Make it yours
Pick the look your team prefers
Light or dark, and a Color that fits your brand — the whole inbox follows.
Sound familiar?
The everyday problems SyBox quietly fixes
The kind of things that slow a busy team down — handled.
More than one WhatsApp number?
Every conversation lands in one screen, and every reply goes out from the number the customer actually messaged.
Customer asking about an invoice?
View their invoices and account statement from your own systems, right inside the chat.
Everyone seeing everything?
Split numbers by department or branch — each agent sees only the conversations that are theirs.
Message didn't reach the customer?
Follow up by SMS (in your company name) or email from the same conversation.
Two agents replying to the same person?
SyBox alerts you the moment a colleague opens the same chat — no more double replies.
New shift, no context?
Leave internal notes (never sent to the customer) and per-message notes so the next agent picks up exactly where you stopped.
Need to loop in someone outside the company?
Share a temporary, permission-limited link to one conversation. They reply as your number and never see the customer's.
Want to work from your phone?
Reply from the SyBox app or from WhatsApp itself — everything stays in sync, instantly.
Thanks — you're on the list. We'll be in touch about your early access.
About SMART SOUQ
SyBox is built by SMART SOUQ, a Moroccan software company founded in 2024 in Marrakech, with a branch in Fès. We build systems that help businesses and shops run their day-to-day work.
SMART SOUQ belongs to a group with two decades in business software: City Soft (Egypt, founded 2011), whose accounting, management, point-of-sale and e-commerce systems serve more than 10,000 users, and Link Soft (UAE and Egypt). SMART SOUQ is also the Morocco Solution Partner of AKINSOFT, a Turkish software company.