Acceptance of terms
These Terms of Service ("Terms") form a binding agreement between you (and the organization you represent) and SMART SOUQ SARL AU ("SyBox", "we", "us"). By registering for, accessing, or using SyBox, you accept these Terms. If you use SyBox on behalf of an organization, you represent that you are authorized to bind that organization.
The service
SyBox is a business-messaging platform that lets teams manage conversations across WhatsApp, SMS, email, and internal channels from a shared inbox, with features such as contacts, labels, departments, templates, and analytics. We may add, change, or remove features over time.
Accounts & eligibility
You must provide accurate information, keep your credentials confidential, and are responsible for all activity under your account. You must be legally able to enter into these Terms and use SyBox only for lawful business purposes. You are responsible for the actions of the team members you invite to your workspace.
Acceptable use
You agree not to:
- Send spam, unsolicited, deceptive, or unlawful messages, or violate any recipient's rights.
- Use the service to harass, defraud, or distribute malware or illegal content.
- Breach the WhatsApp Business Messaging Policy, Meta's terms, or any messaging or telecom law.
- Attempt to disrupt, reverse-engineer, or gain unauthorized access to the service or other workspaces.
- Resell or provide the service to third parties except as expressly permitted.
Your content & responsibilities
You retain ownership of the contacts, messages, and other data in your workspace ("Your Content"). You are solely responsible for Your Content and for having the necessary rights and consents to send messages to your recipients, including any opt-in required by law and by the WhatsApp Business Platform. You grant us the limited right to host, process, and transmit Your Content only to provide the service.
You are responsible for obtaining valid recipient opt-in and for complying with all applicable messaging, marketing, and data-protection laws in the jurisdictions where you operate.
Third-party platforms
SyBox connects to third-party platforms you choose to use — including the WhatsApp Business Platform (Meta), and your SMS or email providers. Your use of those platforms is also governed by their own terms and policies, and their availability is outside our control. You are responsible for maintaining your own accounts and credentials with those providers.
Fees
Access to SyBox may be offered on free or paid plans. Where fees apply, they are described at sign-up or in a separate order. Third-party charges — such as WhatsApp conversation fees, SMS, or email costs billed by the respective providers — are your responsibility. Unless stated otherwise, fees are non-refundable except where required by law.
Intellectual property
SyBox, including its software, design, and trademarks, is owned by SMART SOUQ SARL AU and its licensors and is protected by law. We grant you a limited, non-exclusive, non-transferable right to use the service during your subscription. You may not copy, modify, or create derivative works from the service except as permitted by law.
Privacy
Our handling of personal data is described in our Privacy Policy, which forms part of these Terms. For data you process through your workspace, you act as the controller and we act as your processor.
Disclaimers
The service is provided "as is" and "as available", without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the service will be uninterrupted, error-free, or that messages will always be delivered by third-party platforms.
Limitation of liability
To the maximum extent permitted by law, SyBox will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data. Our total aggregate liability arising out of or relating to the service will not exceed the amounts you paid to us for the service in the twelve months preceding the claim.
Indemnification
You agree to indemnify and hold harmless SyBox from any claims, damages, and expenses arising from Your Content, your use of the service, your messaging to recipients, or your breach of these Terms or of any third-party platform's policy.
Suspension & termination
You may stop using the service at any time. We may suspend or terminate access if you breach these Terms, create risk or legal exposure, or fail to pay applicable fees. On termination, your right to use the service ends; you may request an export or deletion of Your Content as described in our Data Deletion instructions.
Governing law
These Terms are governed by the laws of the Kingdom of Morocco, without regard to conflict-of-law rules. The courts of Marrakech, Morocco have exclusive jurisdiction over any dispute, unless mandatory local law provides otherwise.
Changes
We may update these Terms from time to time. When we make material changes, we will update the "Last updated" date and, where appropriate, notify you. Continued use of the service after an update means you accept the revised Terms.
Contact
See also: Privacy Policy · Data Deletion