This policy outlines the 10-day money-back guarantee terms, refund eligibility criteria, anti-abuse exceptions, and processing timelines for SyBox subscriptions operated by SMART SOUQ SARL AU.
Service operated by
SMART SOUQ SARL AU
Registered office
359 Bureau N°5, Étage 2, Lot Massar, Marrakech, Morocco
Branch
27 Rue Brahim Roudani, VN, Étage 5, Bureau 17, Fès, Morocco
Commercial register
RC Marrakech N° 154779 · RC Fès N° 87323 · ICE 003587569000031
1. 10-Day Money-Back Guarantee (Risk-Free)
At SyBox, we stand firmly behind the performance and reliability of our platform. Every new annual workspace subscription includes a 100% 10-day money-back guarantee calculated from the date of initial payment.
If during the first 10 calendar days of your subscription you evaluate SyBox and decide it does not meet your business needs, you may request a complete refund of all fees paid with no hidden penalties.
2. Anti-Abuse & Non-Recurrent Refund Exception
To ensure fair platform use, protect cloud infrastructure resources, and prevent serial refund fraud, our guarantee includes one explicit eligibility exception:
⚠️ Refund Eligibility Exception Rule:
A refund request will be ineligible and automatically denied if the workspace connects or attempts to link any WhatsApp Business number, Facebook Page, or Instagram DMs account that was previously connected to a prior workspace that requested and received a full subscription refund.
This policy strictly prevents users from repeatedly registering temporary workspaces using recycled business channels to extract free platform usage, while keeping the 10-day guarantee 100% unconditional for all genuine first-time customers.
3. How to Request a Refund
To submit a refund request within your 10-day guarantee window:
- Send an email from the workspace owner's registered address to: billing@smartsouq.app
- Include your Workspace Name / Domain and connected business phone number.
- Our finance team will verify the timestamp and confirm no prior refunded accounts share the connected channels.
4. Refund Method & Timelines
Upon approval of your refund request:
- 100% of the subscription fee will be credited back to the original credit card, debit card, or payment method used during checkout.
- Standard banking processing times take between 3 to 5 business days to reflect on your card statement.
- Workspace access and connected channels are deactivated upon refund issuance.
5. Subscription Cancellations
You can turn off automatic annual renewals at any time from your workspace settings to prevent future charges. After the initial 10-day window expires, subscriptions remain active through the end of the paid annual billing cycle without pro-rated partial refunds for unused months.