This policy explains the 30-day money-back guarantee on SyBox subscriptions, when a refund may be declined, how to request a refund, and how refunds are paid.
1. 30-Day Money-Back Guarantee
Every new paid SyBox subscription, whatever its length (for example monthly or annual), includes a 30-day money-back guarantee, counted from the date of the initial payment.
If within those 30 days you decide that SyBox does not meet your business needs, you may request a full refund of the amount paid for that subscription. You do not have to give a reason, and nothing is deducted.
2. Fraud & Refund-Abuse Prevention
We may decline a refund request only where there is evidence of fraud or refund abuse. For example, a request may be declined if the workspace connects a WhatsApp Business number, Facebook Page or Instagram account that was previously connected to another workspace which has already received a full refund, so that the same business channels would be used to obtain repeated refunds.
This exception exists only to prevent fraud and repeated refund claims: a genuine customer requesting a refund for the first time is always covered, and the exception does not limit any refund you are entitled to under applicable law.
3. How to Request a Refund
To request a refund within the 30-day guarantee period:
- Send an email from the workspace owner's registered address to billing@smartsybox.com.
- Include your workspace name and the connected business phone number.
- We confirm that the request falls within the 30-day period and reply to you by email.
Purchases processed through Paddle.com are handled by Paddle, our online reseller and the Merchant of Record for those orders, which also handles their returns and refunds. For such a purchase, you may also request the refund directly from Paddle, through the link in your Paddle receipt or at paddle.net.
4. How Refunds Are Paid
Once a refund is approved:
- The full amount paid is returned to the payment method used for the purchase; a payment made by bank transfer is returned to the account it came from.
- How long it takes to appear on your statement depends on your bank or card issuer.
- When the refund is issued, the paid access covered by the refunded payment ends and the workspace's connected channels are deactivated.
5. Renewals & Cancellations
SyBox subscriptions are paid in advance for a fixed period and do not renew automatically. Nothing further is charged unless you choose to renew, from Settings → Subscription in your workspace or by contacting us where online payment is not offered, so there is nothing to cancel to prevent future charges. After the 30-day guarantee period has ended, a paid period remains active until its end date and unused time is not refunded pro rata, except where the law requires otherwise.
See also: Privacy Policy · Terms of Service · Data Deletion · Accessibility