Data Protection
Data Deletion
You can ask us to delete your personal data from SyBox at any time. This page explains how, what gets deleted, and how long it takes.
Operated by: SMART SOUQLast updated: 13 July 2026
If you have a SyBox account
There are two ways your data is deleted, including data received through the WhatsApp Business Platform:
- Automatically, one month after you disconnect: when you remove SyBox's access to your WhatsApp Business account, we schedule that account's data for deletion and tell you the date. We hold it for one month so that nothing is lost if you reconnect — then it is erased automatically: the conversations and their media, the message templates, and the access credentials we held for that account.
- Immediately, on request: email us from the address on your account and ask us to delete your data — including your whole workspace. We verify the request, then erase it, without waiting for the month.
Request deletion by email
Send "Delete my data" with your workspace name to our privacy team. We confirm when it's done.
Email privacy@smartsybox.com
What we delete
- Your account and profile details.
- Contacts, labels, and departments in your workspace.
- Conversations and messages across all channels (WhatsApp, SMS, email, internal), and their media.
- Connected-integration tokens (such as Google), which are revoked and removed.
How long it takes
We action verified deletion requests within 30 days. Data is removed from active systems immediately and purged from routine encrypted backups within a short backup cycle. We may retain a minimal record only where the law requires it (for example, tax or fraud-prevention records), after which it is deleted.
If you messaged a business that uses SyBox
If you are a customer who contacted a business through WhatsApp, SMS, or email and that business uses SyBox, the business controls your conversation. Please ask that business to delete your data. If you contact us at privacy@smartsybox.com, we will help them action your request.
We process end-user conversations on behalf of our business customers, so deletion of that data is carried out together with the business that holds the conversation.