Getting a workspace

Updated

Where: Getting started > Getting a workspace

Your company works in its own SyBox "workspace". There are three ways to get one.

1) Subscribe online ("Subscribe now")

How to subscribe online

  1. On the SyBox website, open the Subscribe page. You can also click "Subscribe here" under "Don't have a workspace yet?" on the website's sign-in page.
  2. Step "1. Your email": type your email address and click "Send code".
    The Subscribe page: your email address and "Send code"
  3. Check your email for a 6-digit code. Type it in "Verification code" and click "Verify". If it does not come, wait a moment and click "Send a new code".
  4. Step "2. Your workspace": fill in:
    • Workspace name: lowercase letters, numbers and dashes, 3 to 30 characters. The page shows your workspace address and tells you whether the name is available.
    • Country (for billing)
    • Phone number
    • Username
    • Password: at least 6 characters.
  5. Step "3. Your plan": choose a plan. If you have a coupon, type it in "Coupon code" and click "Apply".
  6. Click the pay button. It shows the payment method on offer, for example "Pay with ...". By continuing to payment, you agree to the Terms of Service and the Refund Policy.
  7. A secure payment page opens in a new tab. Finish the payment there. The Subscribe page updates by itself.
  8. When the payment is confirmed, the page says "Payment received — creating your workspace…". Then it says "Your workspace is ready", and you can click "Go to your workspace".
  9. You will also get an email, "Your SyBox workspace is ready". Its "Sign in to your workspace" button signs you in once and works for 24 hours. After that, sign in at your workspace address with your username or your email, and your password.

Notes:

  • If your browser blocks the payment window, click "Open the payment page".
  • If the page says "Online subscription is not available for this country yet", contact SyBox and the team will set up your workspace for you.
  • If the page says "We received your payment, but your workspace needs a moment from our team", nothing more is needed from you. The team will email you shortly.
  • If the page says "This workspace has already been created", check your email for the sign-in link.

2) An activation invite (free trial)

The SyBox team can send you an activation invite by WhatsApp or by email. It gives you a trial workspace for a set number of days. The activation page shows how many days your trial has.

How to activate a trial workspace from an invite

  1. Open the activation link in the invite. The link is valid for 48 hours.
  2. On the "Welcome to SyBox" page, fill in "Workspace name", "Username" and "Password". The password must be at least 6 characters.
  3. Choose the workspace name carefully. It cannot be changed later.
  4. Click "Activate my account".
  5. Check the address shown under "Your workspace will be created at:". You can copy or share it. Click "Confirm & activate", or click "Edit" to change the name.
  6. SyBox creates the workspace and opens it for you, already signed in.

Tip: for your first setup, use a computer. Connecting your channels is easier there.

When the trial ends, you can upgrade, delete your account and data straight away, or keep your data saved for 30 days while you decide.

3) Set up by the SyBox team

The SyBox team can also create a workspace for you directly. Contact SyBox (see "Where to get help").

Can I change my workspace name later?

No. The workspace name cannot be changed after the workspace is created, so choose it carefully.

My activation link says "This link has expired". What do I do?

An activation link is valid for 48 hours only. Contact SyBox for a new one.

The activation page says "This link is invalid or has expired."

The link has already been used or is out of date. Contact SyBox for a new invite.

It says "That name is already taken" or "That name is reserved."

Choose a different workspace name.

I didn't get the email code on the Subscribe page.

Check your spam folder, and check that you typed the email correctly. Wait about a minute, then click "Send a new code". If you see "Too many attempts. Please wait a while and try again.", wait a while before you try again.

The Subscribe page says "This page has expired. Please start again."

Reload the Subscribe page and start again from step 1.