Contact support

Updated

Where: Inbox > Contact support

Talk to the SyBox support team from inside your inbox. Each user has their own support conversation: nobody else in your workspace sees it, not even the admin.

How to contact SyBox support

  1. Click "Contact support" (the headset) in the title above the conversation list, right after your workspace's name.
    "Contact support": the headset after the workspace's name, above the conversation list
  2. The "SyBox support" conversation opens, with the verified seal. Nothing is sent until you write.
  3. Write your question as in any conversation.
  4. When support answers, the number on the headset shows your unread replies.

The support conversation is never answered by your automations, chatbots or AI agents: a person at SyBox reads it.

In a workspace chat with SyBox, a bar says "You can talk to customer support from here", with a "Contact support" button that opens the same conversation.