How do I make a verification code (OTP) template in SyBox?

Updated

In SyBox, this is done in Settings > Messaging > Templates.

How to make a verification code (OTP) template

  1. Click "Create template" and choose the number, name and language.
  2. In "Kind", choose "Verification code (OTP)". The category becomes Authentication.
    A new template of the kind "Verification code (OTP)": WhatsApp writes the message
  3. WhatsApp writes the message itself: "123456 is your verification code." The code is added when it is sent. Tick "Add 'For your security, do not share this code.'" if you want that line.
  4. Optional: "Code expires after (minutes, 1-90)" and the "Copy button text".
  5. Click Save.

Questions

Why was my marketing template not sent to a customer?

The customer pressed "Stop promotions" in WhatsApp. SyBox records it, the contact panel shows "Stopped promotions in WhatsApp", and marketing templates are no longer sent to them: "This customer pressed 'Stop promotions' in WhatsApp, so marketing templates are not sent to them." Utility and verification code templates still go. In a broadcast these customers are counted as "Skipped (stopped promotions)".

Why can't I see my template in a conversation?

It must be APPROVED and "Sendable from chat" must be on. Click Sync to get the latest status.

Why is there no Edit button on my template?

WhatsApp only allows editing templates that are Approved, Rejected or Paused. A template that is under review cannot be edited.

More about Templates.