How do I write an internal note in SyBox (only your team sees it)?

Updated

In SyBox, this is done in Inbox > Quick replies, internal notes and mentions. 1) Click the channel button next to the paperclip and choose "Internal note". 2) The box changes colour and says "Internal message — will not be sent to the contact". 3) Type and send.

How to write an internal note (only your team sees it)

  1. Click the channel button next to the paperclip and choose "Internal note".
    The switch between the customer's channel and an internal note, beside the message box
  2. The box changes colour and says "Internal message — will not be sent to the contact".
  3. Type and send.

Shortcut: type "@@@" in the box to switch to note mode, and type it again to switch back. To answer one particular message with a note, open its menu and choose "Internal reply".

More about Quick replies, internal notes and mentions.