How do I paste a picture as the contact's photo in SyBox?

Updated

In SyBox, this is done in Inbox > The contact panel.

How to paste a picture as the contact's photo

  1. Copy a picture, for example with "Copy image" in your browser.
  2. With the "Contact info" panel open, press Ctrl+V.
  3. The picture opens in the crop window, as if you had picked it with the camera button. Crop it and save.

Pasting into the message box still sends the picture in the chat. You need the permission to change contact pictures.

Questions

What is the difference between Notes and Note for the AI?

Notes are private to your team and are never sent to the AI. Note for the AI is read by your AI agent every time it answers this customer.

Auto-translate says "No language set for this contact".

Outgoing translation needs the customer's language. Set "Preferred language" in the contact's profile.

More about The contact panel.