How do I pause notifications outside your working hours in SyBox?

Updated

In SyBox, this is done in Inbox > Notifications and sound.

How to pause notifications outside your working hours

  1. Open "Preferences". Under the notification sound, switch on "Pause notifications outside my working hours".
    Preferences: "Pause notifications outside my working hours", with your hours under it
  2. The line under it shows your hours: "Your working hours: …. Urgent alerts still come through."

Outside your hours you get no notification, banner or sound for messages or mentions; only an urgent alert (@all+) still rings. Your hours are the ones an admin sets on your user (see "How to set a user's working hours"). If none are set, the switch is greyed and says "No working hours are set for you yet. An admin sets them in Setup › Users."

Questions

I don't get notifications.

Check these in order:

1. Is the bell on? If you see "Notifications are blocked in your browser settings", open your browser's site settings, allow notifications for SyBox, and reload the page.

2. If you see "Permission not granted", you closed the browser's question. Click the bell again and choose Allow.

3. Is the channel switched on under "Notify me about" in Preferences?

4. Is the conversation muted? Mute applies to the whole team.

5. You don't get a notification for a chat you are looking at right now.

6. If you see "This browser doesn't support notifications", use another browser or install the app.

I turned on sound but hear nothing.

If you see "Sound is on, but notifications are off — you will not hear it.", turn notifications on with the bell.

I get each notification twice.

Make sure SyBox is open only once on that device, and update to the latest version of the page or app.

More about Notifications and sound.