How do I pin a conversation for a while in SyBox?
Updated
In SyBox, this is done in Inbox > The conversation list. 1) Open the conversation's menu and click "Pin chat". A small chooser opens ("Pin for"). 2) Choose how long: a number of "Hours" (1, 2, 4 or 8), a number of "Days" (1, 3, 7 or 30), or "Always". 3) A pin for a while shows how long is left beside the pin, for example "3 hr". Hover over it to see the exact end ("Pinned until").
How to pin a conversation for a while
- Open the conversation's menu and click "Pin chat". A small chooser opens ("Pin for").
- Choose how long: a number of "Hours" (1, 2, 4 or 8), a number of "Days" (1, 3, 7 or 30), or "Always".
- A pin for a while shows how long is left beside the pin, for example "3 hr". Hover over it to see the exact end ("Pinned until").
When the time is up, the conversation goes back to its place in the list by itself. Your pins are your own; colleagues do not see them.
Questions
How do I mark a conversation as unread?
There is no "Mark as unread" option. A conversation is marked as read when you open it or mark it as finished.
Is there an "Unread" filter?
No. Unread conversations show a number on their row. Use "Awaiting reply" to find conversations where the customer wrote last.
What is the difference between Star and Favorites?
A star on a customer conversation is shared, so the whole team sees it. Favorites (the heart) and Pin are personal: only you see them.
If I delete a conversation, is it only deleted for me?
No. Delete conversation removes it for the whole team on every device, so use it with care. To just tidy your view, use Archive or Temporary archive.
A notification arrived, but I can't find the new conversation in my list.
Your list is probably on a filter, such as Star or Favorites. Click "All" and the conversation will be there.
More about The conversation list.