How do I reply to comments automatically in SyBox?

Updated

In SyBox, this is done in Settings > Messaging > Channels (Facebook & Instagram).

How to reply to comments automatically

  1. Go to Settings > AI and automation > Automations and create an automation (see "How to create an automation").
  2. Add the "Channel" condition, choose "Only", and tick your Page's comments: each Page is listed twice, the Page itself (its Messenger messages) and "(Page name) · Facebook Comments" (or "· Instagram Comments"). Tick only the comments, or both.
  3. Add the action: "Send a message" (a fixed reply, or one of your quick replies) or "Reply with AI" (one of your AI agents answers).
  4. Save and switch the automation on.

The reply is published as a public reply under the customer's comment, like a reply you type yourself. To keep a rule away from comments (for example a welcome message meant for Messenger), use "Except" and tick the comments.

Questions

My Page sends messages but does not receive them. What do I do?

Click Check status. If the subscription line shows a problem, click "Connect with Facebook" again and tick that same Page. Connecting it again repairs the connection.

I removed my last Page and SyBox asks "Fully disconnect from Facebook?"

Your Facebook account still has other Pages connected, possibly in another workspace. "Disconnect everything" removes access to all of them. Cancel keeps them.

More about Channels.