How do I show the oldest conversations first in SyBox?
Updated
In SyBox, this is done in Inbox > The conversation list.
How to show the oldest conversations first
- In the filter row, click the list button ("List options").
- Choose "Oldest first". The list starts from the oldest conversation, and the button lights up. Pinned conversations stay on top.
- To go back, open the same menu and choose "Newest first".
The order is kept on this device until you change it. A conversation that gets a new message goes to the end of the list. While the list is oldest first, "Load the last week" is not shown: scrolling down brings every conversation in order. An advanced filter can keep its own order (see "How to use the advanced filter and save filters").
Questions
How do I mark a conversation as unread?
There is no "Mark as unread" option. A conversation is marked as read when you open it or mark it as finished.
Is there an "Unread" filter?
No. Unread conversations show a number on their row. Use "Awaiting reply" to find conversations where the customer wrote last.
What is the difference between Star and Favorites?
A star on a customer conversation is shared, so the whole team sees it. Favorites (the heart) and Pin are personal: only you see them.
If I delete a conversation, is it only deleted for me?
No. Delete conversation removes it for the whole team on every device, so use it with care. To just tidy your view, use Archive or Temporary archive.
A notification arrived, but I can't find the new conversation in my list.
Your list is probably on a filter, such as Star or Favorites. Click "All" and the conversation will be there.
More about The conversation list.